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Monthly Newsletter - June 2017

Hi everyone! Great news! June is finally here! Even better news? We’ve got some awesome updates from ChargeOver to make your summer billing as easy as sun bathing on the beach! (okay, maybe not quite that easy, but pretty close!)

ChargeOver now gives you the option to suspend a subscription indefinitely


ChargeOver now supports suspending a subscription indefinitely! Previously, subscriptions could only be temporarily suspended until a set date.  Users now can choose to suspend a subscription either until a specified date, or to suspend it indefinitely, which will allow the subscription to remain suspended until an admin manually unsuspends it.

Customers now have the ability to download their lifetime statement from the customer portal!

Your customers will now see a [Download Statement] button on their homepage in the customer portal, allowing them to easily download and view their lifetime statement whenever they wish.


Customers can view their existing subscriptions and the date of their next invoice in the customer portal


Your customers can now view all of their subscriptions in the customer portal! They can see details for each subscription such as their payment method, the billing cycle, and the dates of their previous and the next invoice. You can enable this feature in your account by going to Configuration > Customer Portal.

 More friendly EFT/ACH pay pages for Canadian merchants!

We've updated our payment pages for Canadian merchants taking EFT/ACH! The EFT/ACH payment pages for Canadian payments now more clearly ask for the Transit # and Institution #, and illustrate where to find this data on Canadian checks as well.



Get feedback about returned/rejected ACH payments with Forte

Previously, if ACH/eCheck transactions via Forte were rejected or returned, ChargeOver would not be notified automatically. Now, things are more automated --- rejected or returned ACH/eCheck transactions are marked as “failed” in ChargeOver automatically. Also, if we discover that the bank account is permanently closed or frozen, we'll automatically mark the bank account in ChargeOver as invalid, and notify you so you can follow up with the customer.

Have questions? Make sure to check out our help/support section!

Many common questions can be answered in our help section, so make sure to check it out!

Either click the [Need Help?] button within ChargeOver, or visit