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Most businesses have a knowledgebase on their website to help customers easily navigate it to purchase items, learn how to use a product, or answer frequently asked questions. A knowledgebase is also incorporated into software systems to help users learn the program or complete specific tasks. The goal of a

Why offer installment plans? We all know that facing a large lump sum payment can be intimidating, especially when you still have to pay off this month’s rent bill and buy enough groceries to keep you from starving. Many of us have probably experienced the feeling of opening a bill,

We at ChargeOver want to educate people on the process of switching payment gateways. Some people might want to make a change to a more reliable platform if they have had outages in the past with their current provider. Many times as businesses grow they can get better rates through

Some things never change, and one of those things is credit cards expiring. Consequently, there is no shortage of notifications about failed payments or needing to update a credit card. However, not all failed payment notifications are created equal. This is why we decided, as an experiment to pay

In part 1 of this series, we discussed three different service providers and the ChargeOver team’s experience with each company’s way of handling declined payments and/or needing to update a payment method. Through this we identified which processes were streamlined and customer-focused, and which ones were more cumbersome or