Challenge

EMyth believes in the process. “EMyth was founded by Michael Gerber,” said Jed Bickford, EMyth’s Director of Product Development. “He saw that every time you bring more structure and systemization into your work, you produce a more consistent and more predictable result.” It’s not just with clients. Internally, EMyth is always looking for ways to systematize its work. That’s why the company began looking for a recurring billing provider. 

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“Our client onboarding process took almost 6 hours and had over 100 steps. We knew we could do better.” Jed Bickford, EMyth’s Director of Product Development

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As it began evaluating providers, the team at EMyth hired a well-known market research firm to help identify the right solution. “We were so committed to getting it right, we had a spreadsheet with over 50 different companies that provided subscription billing, and we looked at all of them.” “That’s how we found ChargeOver.”

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Solution

After evaluating the different providers, it was clear ChargeOver had the tools and support EMyth was looking for. 

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“To our surprise, when we got on the phone with ChargeOver, we were talking to the CEO (Ryan Bantz) and CTO (Keith Palmer). We were blown away by their warmth and desire to serve us.” Jed Bickford, EMyth’s Director of Product Development

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With the help of ChargeOver’s support team and API, EMyth fully integrated its accounting system with ChargeOver’s recurring billing platform. Despite a complex integration, the process ran smoothly, taking only six weeks to get everything installed and running.

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Result

With ChargeOver, EMyth immediately saw positive results. The onboarding process was dramatically streamlined—a major goal of the project. “It was a huge win,” Bickford said. “With ChargeOver, we’ve gotten our new client onboarding down to six steps and literally ten minutes to set up a new client. It’s pretty incredible.” In finance, Accounting Manager Michael Anderson no longer has to manually enter invoices, payments, or refunds into his accounting system. “It’s all integrated with our accounting system, which was amazing when we actually realized what it could do,” Anderson said. “Since ChargeOver, I’ve cut my daily reconciliation of A/R by 4 hours a day,” he added. “Before I would have to input everything manually—all the invoices that were generated that day, all the payments, and any refunds or credits. ChargeOver now does that all for me.”

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“We've got the same numbers in our CRM as we do in our subscription billing and accounting systems, in real-time! It allows me a level of control that I didn't have before.” Eben Ostergaard, VP of Finance and Operations of EMyth