Challenge

Great Dental Websites is an online website platform that allows dentists to easily create, design, and update their websites, as well as run various types of online marketing campaigns. They were using a recurring billing system, but experienced frequent errors with the software—it interfered with their billing instead of making it easier and was costing them money to boot.

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“We had automated recurring billing. It just was buggy so unreliable. We’d do an audit and be like ‘Holy crap, we have $20,000 in unpaid, or unsent invoices!’ It was completely untenable.” Jeff Gladnick, founder and CEO of Great Dental Websites

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Concerned about these frequent billing errors and disgruntled customers, Great Dental Websites knew they had to make a switch to a more effective and reliable recurring billing solution. After testing out several different automated subscription management platforms, they decided that ChargeOver offered the best blend of features, pricing, and support.

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Solution

Although Great Dental Websites hadn’t thought their billing process was all that complex, they struggled to find a subscription management platform that could accommodate it without complicated workarounds or being confusing to use.

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After trying out multiple recurring billing software platforms, Great Dental Websites found ChargeOver both sophisticated enough to fit their billing needs and user-friendly. “For the use case we had and how we bill clients, ChargeOver just seemed to be the best fit. ChargeOver seemed like the only one who could really, totally accommodate our billing.” said Gladnick. “We compared it to Chargebee, Recurly, and other popular billing systems—but ChargeOver stood out—we love it!”

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Great Dental Websites found the ChargeOver team to be accessible, responsiv, and willing to build and develop software according to the company’s billing needs.

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“ChargeOver is constantly releasing improvements, and the service is personal. The company is big enough to be a reliable partner and small enough to still have your voice heard and influence product decisions. The feature set is excellent, pricing is fair and clear, and support is there when we need it.” Jeff Gladnick, founder and CEO of Great Dental Websites

Result

ChargeOver “eliminated the billing errors” the company had been experiencing with its previous system. Today, engineers at Great Dental Websites have tied ChargeOver further into their systems via ChargeOver’s API and data warehouse features.

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Meanwhile, the company continues to grow, adding hundreds of customers, and expanding its business into Australia and New Zealand, again utilizing chargeover to facilitate GST!

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With ChargeOver, managing their increasing revenue and customer base is a cinch. “Without Chargeover, automated billing would have been more expensive, a little clunkier, a little weirder,” said Gladnick. “It certainly made our lives easier.”

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“ChargeOver is constantly releasing improvements, and the service is personal. The company is big enough to be a reliable partner and small enough to still have your voice heard and influence product decisions.” Jeff Gladnick, Founder and CEO of Great Dental Websites