How to Manage and Boost Your MRR

Kenzie Kirchoff
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What is MRR:

MRR stands for Monthly Recurring Revenue. It is a key metric commonly used by subscription-based businesses to measure and track their revenue streams. MRR represents the predictable and recurring revenue that a business expects to receive on a monthly basis from its customers.

MRR takes into account the subscription fees or charges that customers pay regularly, typically on a monthly basis, for ongoing access to a product or service. It excludes one-time or non-recurring fees, such as setup fees or one-time purchases.

Calculating MRR involves summing up the monthly subscription fees from all active customers during a specific period. It provides a snapshot of the revenue generated by the business each month and helps assess the stability and growth of the subscription-based business model.

MRR is an important metric for several reasons:

  1. Predictability: MRR provides insight into the predictable revenue that a business can expect to receive in the future. This predictability is crucial for financial planning, forecasting, and decision-making.
  2. Growth Tracking: By monitoring changes in MRR over time, businesses can assess their growth trajectory. Positive growth indicates that new customers are being acquired or existing customers are upgrading their subscriptions, while negative growth may indicate customer churn or downgrades.
  3. Revenue Optimization: MRR helps businesses identify opportunities to optimize revenue streams. By analyzing MRR trends, businesses can identify areas for improvement, such as increasing average revenue per customer, reducing churn rates, or implementing pricing changes.
  4. Valuation and Investor Confidence: MRR is a key metric that investors and stakeholders often consider when evaluating the financial health and growth potential of a subscription-based business. Higher MRR can enhance a business's valuation and attract investment.

MRR provides businesses with a clear and standardized way to measure their recurring revenue and understand the stability and growth of their subscription-based business model. By monitoring and managing MRR effectively, businesses can make informed decisions to drive revenue growth and improve customer retention.

Want to calculate your MRR using ChargeOver? Check out the Monthly Recurring Revenue (MRR) Summary Report in the Help Center

Understanding Monthly Recurring Revenue

1. Calculating MRR

To increase your business's MRR, you must first be adept at calculating it accurately. MRR is calculated by multiplying the average revenue per user (ARPU) by the total number of active subscribers. This formula can be expressed as MRR = ARPU x Number of Subscribers.

When you have the ability to see your business’s MRR, you’re able to drill down into what is specifically being turned. Payment gateways may not be have the data available to calculate an accurate MRR. Currently neither QuickBooks or Xero have the capability to calculate MRR.

It is difficult to calculate a business’s MRR. Sometimes pulling the data out can be confusing or complicated depending on how you bill customers and how your subscriptions are set up. Sometimes the difficulty is finding where to pull the data from. However, once the details are ironed out—you can fine tune this equation to fit your business perfectly.

Strategies for Increasing MRR

1. Implement Tiered Pricing Plans

One effective way to boost MRR is by offering tiered pricing plans. By providing customers with different subscription options, each catering to different needs and budgets, you can attract a broader customer base. This allows you to upsell customers to higher-tier plans as their needs grow, increasing both customer satisfaction and MRR.

2. Introduce Add-Ons and Upgrades

Encourage your existing customers to enhance their subscription by introducing add-ons or upgrades. This can be achieved by offering additional features, increased storage, or premium support for an extra fee. Providing value-added services will entice customers to invest more in your product or service, directly impacting MRR.

3. Optimize Customer Retention Strategies

Retaining existing customers is just as crucial as acquiring new ones when it comes to increasing MRR. Implement customer retention strategies such as personalized communication, loyalty programs, and proactive customer support. Satisfied and loyal customers are more likely to continue their subscriptions, contributing to a higher MRR over time.

4. Offer Annual Billing Options

Providing customers with the option to pay annually rather than monthly can significantly impact MRR. Incentivize annual billing by offering discounts or additional perks for customers who choose this payment frequency. This not only improves cash flow but also locks in revenue for a more extended period, boosting overall MRR.

5. Expand Your Product or Service Portfolio

Diversify your offerings to cater to a broader audience. By expanding your product or service portfolio, you can attract different customer segments and upsell existing customers on complementary products. This strategy not only increases MRR but also enhances the overall value proposition for your customers.

6. Invest in Marketing and Lead Generation

A consistent flow of new leads is essential for MRR growth. Allocate resources to effective marketing strategies, such as content marketing, social media advertising, and SEO, to attract a steady stream of potential customers. Increasing the top of the sales funnel will result in more conversions, positively impacting MRR.

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Leveraging Technology for MRR Growth

1. Implement a Customer Relationship Management (CRM) System

A CRM system is invaluable for managing customer interactions, tracking leads, and analyzing customer behavior. Utilize a CRM system to identify upsell opportunities, track customer preferences, and personalize communication. A well-implemented CRM system can enhance customer relationships, leading to increased customer lifetime value and, consequently, higher MRR.

2. Utilize Subscription Management Software

Invest in subscription management software to streamline billing processes, automate subscription renewals, and manage customer subscriptions more efficiently. This not only reduces administrative overhead but also minimizes the risk of billing errors, ensuring a consistent and reliable MRR.

3. Embrace Analytics and Data-driven Decision Making

Leverage data analytics to gain insights into customer behavior, preferences, and market trends. Analyzing customer data can help you identify patterns, optimize pricing strategies, and make informed decisions to maximize MRR. Regularly monitor key performance indicators (KPIs) related to MRR and adjust your strategies accordingly.

Nurturing Customer Relationships for Sustainable MRR Growth

1. Prioritize Customer Satisfaction

Satisfied customers are more likely to remain loyal and contribute to a higher MRR. Prioritize customer satisfaction by delivering exceptional products or services, providing prompt and helpful customer support, and actively seeking feedback. Happy customers not only renew their subscriptions but also become advocates, contributing to new customer acquisition.

2. Establish a Customer Success Program

Implement a customer success program to ensure that your customers are deriving maximum value from your product or service. Offer onboarding assistance, educational resources, and regular check-ins to help customers make the most of their subscriptions. A successful customer success program can reduce churn and increase upsell opportunities, positively impacting MRR.

3. Foster Community Engagement

Build a community around your product or service to foster engagement and loyalty. Utilize social media, forums, and other online platforms to connect customers with each other and with your brand. Engaged communities create a sense of belonging, reducing churn rates and increasing overall MRR.

Monitoring and Adapting Strategies for Ongoing MRR Growth

1. Regularly Assess and Adjust Pricing Strategies

Market conditions, customer expectations, and competitive landscapes are constantly evolving. Regularly assess your pricing strategies to ensure they align with current market trends and customer perceptions. Adjust pricing tiers, introduce new plans, or modify existing ones based on data-driven insights and feedback from your customer base.

2. Track and Analyze Churn Rates

Churn, or the rate at which customers cancel their subscriptions, directly impacts MRR. Regularly monitor and analyze churn rates to identify patterns and root causes. Implement strategies to reduce churn, such as targeted retention campaigns, enhanced customer support, or feature improvements, to maintain and grow MRR over time.

3. Invest in Employee Training and Development

A well-trained and motivated sales and customer support team can significantly impact MRR. Invest in ongoing training and development programs to ensure that your team is equipped to upsell, cross-sell, and effectively communicate the value proposition of your offerings. A knowledgeable and motivated team contributes to increased customer satisfaction and MRR growth.

Increasing your business's Monthly Recurring Revenue requires a strategic and holistic approach that encompasses pricing optimization, customer relationship management, and ongoing adaptation to market dynamics. By implementing the strategies outlined in this comprehensive guide, you can build a solid foundation for sustainable MRR growth, ensuring the long-term success and financial health of your business. Remember, the key is to continually innovate, adapt, and prioritize customer satisfaction to maximize the potential of your subscription-based model.

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