Privacy Policy

Privacy Policy

ChargeOver is committed to protecting the privacy of our customers and website users. We want to provide a safe, secure user experience. We will use our best efforts to ensure that the information that we have compiled and that you submit to us remains private. We do not disclose information about your individual visits to our website or your e-mail address to any outside parties, except with your permission. From time to time, we may use customer information for new, unanticipated uses not previously described in our Privacy Policy. If our information practices change at some time in the future, we will post those changes on the Site, and provide you with the ability to opt-out of those new uses. If you are concerned about how your information is used or disclosed, please check our online Privacy Policy from time-to-time.

Information we collect and process

ChargeOver collects and processes data that falls into a number of different categories, and for a number of different reasons. We have detailed this information below.

Information we collect and process about our customers

ChargeOver collects and processes several pieces of information about our customers (the merchants who use ChargeOver to manage their billing/subscriptions/payments). ChargeOver uses this information to be able to provide technical support, security and auditing purposes, and to fulfill our contractual obligations to you as a customer.

Information we collect includes:

  • Company name
  • NameEmail
  • IP address
  • Company address
  • Timezone
  • Phone
  • A log of every page in-app that they view
  • An audit trail of every action they take in ChargeOver
  • Billing and payment information

Information we collect and process on behalf of customers

ChargeOver collects and processes information about the customers (end-users) of our customers (the merchant). ChargeOver uses this information to be able to provide technical support, security and auditing purposes, and to fulfill our contractual obligations to the merchant.

Information we collect includes:

  • Company name
  • NameEmail
  • IP address
  • Company address
  • Timezone
  • Phone
  • An audit trail of every action they take in ChargeOver
  • Custom information that the merchant configures ChargeOver to collect or enters into ChargeOver
  • Subscriptions, invoices, and payment information

Information we collect and process via our helpdesk

If you contact ChargeOver via our helpdesk, we collect and process the following information about you so that we can provide technical support and log security and audit information.

  • Name
  • Email
  • Phone
  • Email correspondence
  • Phone correspondence and recordings

Information we collect and process via contact/demo forms on our website

If you contact ChargeOver via a "contact us" or "request a demo" form, we will collect information about you so that we can provide you with relevant information about the services you are interested in.

  • Name
  • Email
  • Phone
  • Product interest information
  • Company demographic information (company size, geographical location, etc.)
  • Email correspondence
  • Phone correspondence and recordings

Other information we collect and process

We may automatically collect the following information for data security and audit purposes:

  • Your domain name
  • The browser type and operating system
  • Web pages you view
  • Links you click
  • Your IP address
  • The URLs you were referred to our webpages from

How we use this information

  • Contractual purposes - We use your information to perform our contractual obligations to our customers (the merchant) and also their customers (the end-users).
  • Legitimate interests - If you contact us via a "request a demo" or "contact us" form we may collect and process information about products/services you may be legitimately interested in.
  • Consent - You may be prompted for your consent for processing of some information.
  • Legal compliance - We may collect or process information to fulfill legal obligations.
  • Security and auditing - We collect and process some information so that we can provide data security, fraud alerting, and auditing.

How we share your information (sub-processors)

Please see our GDPR documentation for information on sub-processors:

Data retention

We will hold your information for as long as necessary to fulfill the purposes set forth in this Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.

Your rights

Please contact us at gdpr@ChargeOver.com if you have questions about GDPR or to exercise your rights around right-to-be-forgotten, right-to-erasure, or right-to-access.

Privacy

There are a number of areas on the ChargeOver website where we ask for and collect information about you, including personally identifiable information. Where we do, it is in order to serve you better, or is necessary to accomplish the service you are requesting. Examples include name, address, email, telephone number, educational and professional experience information, security identifiers, shipping information, and product purchase information.Cookies are implemented in various parts of the ChargeOver Site. In most instances, the use of Cookies is discretionary by you, and declining Cookies will usually result only in loss of certain conveniences such as session continuity and re-authentication during current or future sessions. It is the policy of ChargeOver that Cookies do not carry any of your personal information (name, email address, credit card, etc.) nor identification/password-type data that allows access to such personal information on this web site.

This Site contains links to other sites. ChargeOver is not responsible for the terms or privacy practices of such other sites and you should read their terms and privacy policy carefully before using them.

ChargeOver cooperates with law enforcement inquiries, as well as other third parties, to enforce laws. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us, service or content providers we work with, or you to possible legal liability.

Please contact us with any questions you have about our privacy policy.