Case Study: Exosite

Exosite Creates 100% Automated Billing Process with ChargeOver API

7

days of labor saved each month

1

Simplified API Integration

100%

Automated Billing

WHAT WE CAN DO

Exosite needed a subscription billing solution. The company’s existing process was labor-intensive, complex, and prone to errors. Using ChargeOver’s API, Exosite created a fully-automated billing process by integrating customer utilization metrics with ChargeOver’s billing platform.

The new process significantly improved Exosite’s efficiency internally—freeing the accounting team from having to collect invoicing data manually every month.

More importantly, the process improved the accuracy of bills and invoices sent by the system. Billing errors dropped, billing-related support calls went down, and the company issued fewer refunds and billing adjustments as a result.

About Exosite

Exosite is a growing company that provides software solutions for the Internet of Things (IoT). Based in Minneapolis, Exosite helps customers develop, deploy, and manage connected products, putting device data online where people and systems can leverage it.

Exosite

01

The Problem

Exosite’s customers pay a monthly fee to use the company’s cloud platform. For most Exosite customers, the fee is a combination of:

  • A platform access fee
  • A data usage fee

It’s a complicated billing process—one that was increasingly difficult to manage with manual invoicing.

“Before ChargeOver, one person had to collect all the data every month and create invoices for every customer,” said Chris Rempel, Technical Director at Exosite. “It took a full week every month to go through everything.”

The manual process also led to data-entry mistakes that naturally happen with a manual billing process.

Exosite went looking for a billing provider that could automate its billing process. Specifically, they needed a solution that could tap into utilization data Exosite was already collecting about its customers.

02

The Solution

Two Exosite engineers worked with ChargeOver’s API to integrate Exosite’s internal data systems. It took some work, but the ChargeOver team supported the company as it worked on the integration. “They provided us a sandbox account where we could test changes,” Rempel said, “and they were always available to answer any questions we had.”

The result?

“It allowed us to automate everything,” Rempel said. Thanks to the integration, Exosite’s accounting team doesn’t have to pull data into an invoicing tool. Instead, data seamlessly moves from Exosite’s internal systems into ChargeOver’s platform. Invoices, billing, and payment all happen automatically, and customers receive a full, detailed notice of the fees they’re paying and a breakdown of their data usage. “On a day-to-day basis, no one has to look at it,” Rempel added. “Everyone’s able to work in their own tools. We just check it every month to make sure it’s working the way it should.”

03

The Result

Exosite has found ChargeOver’s platform to be stable and reliable. And ChargeOver’s customer service has exceeded Exosite’s expectations. “We had some initial concerns about the maturity of ChargeOver’s platform, but they took an open approach with us,” Rempel said. “They were willing to come on-site and talk to us. They also helped us work through a few bumps we had at the beginning.” Using ChargeOver’s API, Exosite now has a 100% automated billing process. The new system saves a week’s worth of labor in accounting every month. And most importantly, Exosite’s customers are happy.

“Things move along without incident now,” Rempel added. “In the end, it’s turned out really well for everyone.”

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